Payment Policy

Welcome to Zorqavi. This Payment Policy explains the payment methods available when purchasing outdoor umbrellas through our online store, along with the terms and conditions applicable to orders placed with us.

At Zorqavi, we aim to provide customers with a simple, transparent, and convenient shopping experience. We understand that a clear payment process is an important part of online shopping, which is why we explain our payment requirements before you complete your purchase.

By placing an order through Zorqavi, you acknowledge that you have read and understood the payment terms outlined in this policy. We encourage all customers to review their order details carefully before confirming a purchase.

2. Accepted Payment Method

Zorqavi currently accepts Cash on Delivery (COD) only.

Cash on Delivery allows customers to place an order through our online store and pay for the order when it is delivered, subject to the applicable delivery and collection arrangements.

At this time, Zorqavi does not accept online payments through credit cards, debit cards, digital wallets, bank transfers, or other advance payment methods through our website.

Our available payment method will be communicated during the checkout process. Customers should review the final order summary and payment instructions before submitting an order.

3. How Cash on Delivery Works

Our Cash on Delivery process is designed to make ordering from Zorqavi straightforward.

The process generally follows these steps:

  1. Choose Your Product: Browse our online store and select the outdoor umbrella you wish to purchase.

  2. Enter Your Details: Provide your name, complete delivery address, phone number, and any other information requested during checkout.

  3. Review Your Order: Check your selected product, quantity, delivery information, and total order amount.

  4. Place Your Order: Submit your order through our website using the available checkout process.

  5. Order Processing: Our team prepares your order for dispatch in accordance with our handling schedule.

  6. Delivery and Payment: Pay the applicable amount when your order is delivered, according to the carrier's or delivery service's collection procedure.

Please ensure that your contact information and delivery address are accurate. Incorrect or incomplete information may result in delivery difficulties or delays.

4. Order Total and Pricing

Before placing an order with Zorqavi, customers should carefully review the order summary displayed during checkout.

The total amount payable will reflect the applicable product prices and any charges disclosed during the ordering process.

Zorqavi offers free shipping on eligible orders. Standard shipping charges will not be added to eligible orders where free shipping applies.

Customers are responsible for reviewing the final order total before submitting an order. If you notice an error in the product selection, quantity, delivery details, or displayed price, please correct it before completing checkout.

5. Payment at the Time of Delivery

When ordering through Zorqavi, customers using Cash on Delivery are expected to pay the applicable order amount when the order is delivered.

Please ensure that you are available to receive the package and complete the payment according to the delivery arrangements.

If another person will receive your order on your behalf, make sure they understand the payment requirements and the amount due.

Failure to complete payment or receive an order may result in a delivery issue, return to sender, or cancellation, depending on the circumstances and applicable procedures.

If you anticipate a problem with receiving your order, please contact Zorqavi as soon as possible.

6. Order Confirmation and Verification

After placing an order, customers should review any confirmation information provided by Zorqavi and retain their order reference for future communication.

In certain circumstances, we may need to contact a customer to verify order information, confirm delivery details, or clarify a potential error before dispatch.

Customers agree to provide accurate and current information when submitting an order. We reserve the right to review orders where information is incomplete, inconsistent, or requires clarification, subject to applicable law.

An order may be delayed while necessary details are verified. We will make reasonable efforts to communicate with the customer when further information is required.

7. Order Changes and Cancellations

If you need to change or cancel an order, please contact Zorqavi as soon as possible using the contact information provided below.

We will review your request and determine whether the requested change or cancellation can be accommodated.

Changes to the delivery address, product selection, or other order details may not be possible once an order has entered processing or has been dispatched.

If an order has already been shipped, additional procedures may apply. Any return or refund request will be handled in accordance with our applicable Return and Refund Policy.

Nothing in this policy is intended to restrict any cancellation or other rights you may have under applicable law.

8. Refunds and Payment Adjustments

Although Zorqavi currently accepts Cash on Delivery only, customers may still qualify for a refund under our Return and Refund Policy.

We offer returns and refunds within 14 business days, subject to the applicable return conditions and eligibility requirements.

Once a refund has been approved, our standard refund-processing time is approximately 3 days. The time required to complete a refund may vary depending on the circumstances and the refund arrangement.

Because payment is collected upon delivery, customers should contact our support team for instructions regarding the handling of an approved refund. Any refund will be arranged through an appropriate method communicated by our team.

Please do not assume that a refund has been approved until you receive confirmation from Zorqavi.

9. Incorrect Orders, Damaged Products, and Disputes

If you receive an incorrect, damaged, or defective product, please contact Zorqavi promptly.

To help us investigate your concern, provide the following information where applicable:

  • Your order number.

  • Your name and contact information.

  • A description of the issue.

  • Photographs showing the product or damage, if relevant.

  • Any other details reasonably needed to assess the request.

Our team will review the information and explain the next steps in accordance with our applicable policies and consumer protection obligations.

We aim to handle payment-related concerns and order disputes fairly and communicate the outcome as clearly as possible.

10. Fraud Prevention and Accurate Information

At Zorqavi, we take reasonable steps to protect the integrity of our ordering process.

Customers must provide accurate information when placing orders and must not use false identities, misleading contact details, or another person's information without authorization.

We may review, delay, or decline orders where there are reasonable concerns about inaccurate information, suspected fraud, delivery feasibility, or other legitimate issues, subject to applicable law.

If we need additional information to process your order, we may contact you using the details provided during checkout.

11. Shipping and Payment Responsibilities

Zorqavi offers free shipping on eligible orders, with the following estimated delivery schedule:

  • Handling Time: 1–2 business days.

  • Transit Time: 3–5 business days after dispatch.

  • Total Estimated Delivery Time: 5–8 business days.

These are estimates rather than guaranteed delivery dates. Delays may occur because of carrier operations, public holidays, weather conditions, or circumstances outside our reasonable control.

Customers are responsible for providing a deliverable address, maintaining accurate contact information, and being available to complete the Cash on Delivery process.

12. Changes to This Payment Policy

Zorqavi may update this Payment Policy from time to time to reflect changes to our business practices, payment arrangements, operational requirements, or applicable legal obligations.

Any revised policy will be published on this page with an updated revision date.

We encourage customers to review this page periodically to remain informed about the payment terms applicable to purchases from our store.

Changes will apply as permitted by applicable law and will not remove rights that customers are legally entitled to retain.

13. Contact Information

If you have any questions about this Payment Policy, Cash on Delivery, order confirmation, cancellations, or refunds, please contact Zorqavi using the details below.

Trade Name: Zorqavi

Phone Number: +1 303-449-3774

Email Address: hussainali54228500@gmail.com

Business Address: 1303 Pearl St, Boulder, CO 80302, United States

When contacting us about an existing purchase, please include your order number and a clear explanation of your question so we can assist you more efficiently.

14. Our Commitment to Transparent Payments

At Zorqavi, we believe that customers should understand the payment process before placing an order. We aim to provide clear pricing information, straightforward Cash on Delivery arrangements, and helpful customer support.

Thank you for choosing Zorqavi for your outdoor umbrella needs. We appreciate your trust and look forward to providing you with a convenient and reliable shopping experience.

Zorqavi – Your Outdoor Comfort, Our Commitment.