Privacy policy

Welcome to Zorqavi. We value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how Zorqavi collects, uses, stores, shares, and protects personal information when you visit our website, browse our products, place an order, contact our customer support team, or otherwise interact with our online store.

Our store specializes in outdoor umbrellas and aims to provide customers with a convenient, secure, and transparent shopping experience. We understand that protecting your personal information is an important part of earning and maintaining your trust.

By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy. Where consent is required by applicable law, we will request it as appropriate. Your privacy rights and our obligations will be governed by the laws applicable to your circumstances.

2. Information We Collect

Zorqavi may collect different categories of information depending on how you interact with our website and services.

2.1 Personal Information You Provide

When you place an order, contact us, or submit information through our website, we may collect:

  • Full name.

  • Billing and delivery address.

  • Email address.

  • Telephone number.

  • Order details and purchase history.

  • Information you include in customer support messages.

  • Return, refund, and order-related correspondence.

  • Other information you voluntarily provide when communicating with us.

We use this information to process orders, coordinate deliveries, respond to questions, and provide customer service.

2.2 Order and Transaction Information

Zorqavi may collect information associated with your purchases, including the products ordered, quantities, order dates, order status, delivery details, order totals, and payment-related status.

Our store currently accepts Cash on Delivery (COD) only. We may therefore use order and delivery information to coordinate payment collection when your package is delivered.

We do not require customers to provide online credit card or debit card details through our store's checkout for the current Cash on Delivery payment method.

2.3 Technical and Usage Information

When you visit our website, certain information may be collected automatically by our website platform, hosting infrastructure, or other services. Depending on the services enabled, this may include:

  • Internet Protocol (IP) address.

  • Browser type and version.

  • Device type and operating system.

  • Pages visited and products viewed.

  • Date, time, and duration of website visits.

  • Referring website or source.

  • Website interactions and technical diagnostic information.

This information may be used to maintain website functionality, understand how visitors use our store, detect suspicious activity, and improve the customer experience.

2.4 Cookies and Similar Technologies

Our website and its service providers may use cookies, pixels, and similar technologies to support essential website functions, remember preferences, measure website performance, and, where enabled and permitted, support analytics or advertising activities.

Cookies may help us:

  • Maintain shopping cart functionality.

  • Remember certain website preferences.

  • Understand website traffic and usage patterns.

  • Improve navigation and website performance.

  • Support security and fraud prevention.

  • Measure marketing or advertising effectiveness where applicable.

You may be able to manage cookies through your browser settings or the privacy controls provided on our website. Disabling certain cookies may affect website functionality. Where required by law, we will obtain consent before using non-essential cookies or similar technologies.

3. How We Use Your Information

Zorqavi collects and uses personal information for legitimate business purposes, subject to applicable law.

These purposes may include:

3.1 Processing and Managing Orders

We use your information to receive and process orders, verify order details, prepare purchases for shipment, arrange delivery, and manage order-related communications.

3.2 Delivery and Cash on Delivery

We use your name, telephone number, delivery address, and order details to coordinate shipment and delivery. Necessary information may be shared with delivery providers so they can deliver your order and collect payment under our Cash on Delivery arrangements.

3.3 Customer Support

We may use your information to answer questions, respond to complaints, provide product information, investigate order issues, and assist with return or refund requests.

3.4 Returns and Refunds

We may process relevant order information to assess return requests, communicate return instructions, verify eligibility, and arrange approved refunds or other appropriate resolutions.

3.5 Website Improvement

Technical and usage information may help us identify website errors, improve navigation, understand customer interests, and make our online store easier to use.

3.6 Security and Fraud Prevention

We may use relevant information to identify suspicious orders, protect our website, investigate potential misuse, and safeguard our business and customers.

3.7 Legal and Regulatory Obligations

We may process or retain information when reasonably necessary to comply with legal obligations, respond to lawful requests, maintain business records, resolve disputes, or establish and defend legal claims.

We will not use personal information for purposes that are incompatible with applicable legal requirements without an appropriate legal basis.

4. How We Share Personal Information

Zorqavi does not sell personal information to third parties in exchange for money. However, we may share information with service providers and other parties when necessary for the purposes described in this Privacy Policy.

4.1 Shopify and Website Service Providers

Our online store is operated using Shopify. Shopify and relevant service providers may process information as necessary to operate, maintain, secure, and support our store and its features.

Their processing of personal information may also be governed by their own privacy terms and applicable agreements.

4.2 Shipping and Delivery Providers

We may share necessary order and delivery information with shipping companies, courier services, and delivery partners. This may include your name, address, telephone number, and order details.

This information allows delivery providers to transport your package, contact you regarding delivery, and facilitate Cash on Delivery collection where applicable.

4.3 Technical and Business Service Providers

Depending on the services we use, information may be shared with providers that assist with website hosting, analytics, security, customer communications, order management, or other necessary business operations.

We aim to use service providers that are appropriate for the relevant service and to share only information reasonably needed for the intended purpose.

4.4 Legal Requirements and Protection

We may disclose information when required by law, regulation, court order, or valid legal process. We may also disclose information where reasonably necessary to protect our rights, investigate suspected fraud, address security issues, or protect customers and other individuals from harm.

4.5 Business Transfers

If Zorqavi is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, relevant information may be transferred as part of that transaction, subject to applicable privacy laws and appropriate safeguards.

5. Shopify Platform and Third-Party Services

Our store uses Shopify's ecommerce platform to support online shopping and related business functions. Information submitted through our website may be processed by Shopify and other service providers involved in delivering our services.

Third-party websites, applications, payment-related services, delivery services, or other tools may have their own privacy policies and data-handling practices.

If you follow a link from our website to an external service, we encourage you to review that service's privacy policy before providing personal information. Zorqavi does not control the privacy practices of independent third-party websites.

6. Cash on Delivery Information

Zorqavi currently accepts Cash on Delivery only.

To support this payment method, we may use your order information to confirm order details, communicate delivery arrangements, and coordinate collection of the amount payable upon delivery.

We do not currently require online card-payment information for purchases made through our store's Cash on Delivery checkout.

If our payment arrangements change in the future, we will update relevant website information and this Privacy Policy where appropriate.

7. Data Retention

Zorqavi retains personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

  • The nature of the information.

  • Whether an order or customer service matter remains unresolved.

  • Applicable accounting, tax, consumer protection, or legal requirements.

  • The need to maintain business records.

  • The prevention and investigation of fraud or misuse.

  • The establishment, exercise, or defense of legal claims.

When personal information is no longer reasonably required, we will take appropriate steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal and operational requirements.

8. Data Security

Protecting customer information is important to Zorqavi. We rely on appropriate technical, organizational, and administrative safeguards, including relevant protections provided by our ecommerce platform and service providers, to help protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.

Customers should use a secure device and connection when accessing our website and should avoid sending unnecessary sensitive information through ordinary email or other unsecured communication channels.

If we become aware of a personal information incident requiring notification under applicable law, we will take appropriate steps to respond and provide notifications where legally required.

9. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information.

These rights may include:

  • Access: Request information about the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete information.

  • Deletion: Request deletion of certain personal information, subject to legal exceptions.

  • Restriction: Request that certain processing activities be restricted where the law provides this right.

  • Objection: Object to certain processing activities where applicable.

  • Data Portability: Request a copy of certain information in a portable format where legally required.

  • Consent Withdrawal: Withdraw consent where processing is based on consent.

  • Marketing Preferences: Opt out of marketing communications where applicable.

  • Complaint: Submit a privacy complaint to the relevant data protection authority where you have that right.

To exercise a privacy right, contact Zorqavi using the details provided at the end of this policy. We may need to verify your identity before fulfilling a request.

Some requests may be subject to legal limitations or exceptions. We will respond within the time required by applicable law.

10. United States Privacy Information

Because Zorqavi lists a business address in Boulder, Colorado, certain United States state privacy laws may be relevant depending on our business activities and whether we meet the applicable legal thresholds.

Where required by applicable law, eligible individuals may have rights to access, correct, delete, or obtain copies of certain personal information, and to opt out of specified forms of data processing.

We will handle valid privacy requests in accordance with the laws that apply to the request. The availability of a particular right depends on factors such as the individual's location, the nature of the information, and applicable statutory requirements.

To submit a privacy request, email us at hussainali54228500@gmail.com with the subject line Privacy Request.

11. International Data Transfers

Depending on the location of our customers and the service providers we use, personal information may be processed or stored in countries other than the country in which it was collected.

Those countries may have data protection laws that differ from the laws in your location.

Where required by applicable law, Zorqavi will take appropriate steps to ensure that international transfers of personal information are handled using legally recognized transfer mechanisms or other required safeguards.

12. Children's Privacy

Our website is intended for individuals who can legally make purchases under the laws applicable to them. Zorqavi does not knowingly seek to collect personal information directly from children where doing so is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us. We will review the concern and take appropriate action as required by law.

13. Marketing Communications

Zorqavi may provide promotional communications where permitted by law and where any required consent has been obtained.

If you receive marketing emails from us, you may unsubscribe using the instructions included in the message, where available. Opting out of marketing communications will not necessarily stop essential service messages, such as order confirmations, delivery updates, or responses to customer inquiries.

We will respect applicable marketing and privacy requirements when sending communications.

14. Third-Party Links

Our website may contain links to third-party websites, services, or resources that are not operated by Zorqavi.

These external websites may collect information independently and may apply different privacy practices. We are not responsible for the content, security, or privacy policies of websites we do not control.

We recommend reviewing the relevant third party's privacy policy before interacting with its website or sharing personal information.

15. Changes to This Privacy Policy

Zorqavi may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, service providers, legal requirements, or privacy practices.

When changes are made, we will publish the revised policy on this page and update the “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent for material changes. We encourage customers to review this page periodically to remain informed about how their information is handled.

16. Contact Us About Privacy

If you have questions, concerns, or requests relating to this Privacy Policy or the personal information handled by Zorqavi, please contact us using the following details.

Trade Name: Zorqavi

Phone Number: +1 303-449-3774

Email Address: hussainali54228500@gmail.com

Business Address: 1303 Pearl St, Boulder, CO 80302, United States

For privacy-related requests, please use the email subject line Privacy Request and explain your request as clearly as possible. Please do not include passwords, full payment credentials, or other unnecessary sensitive information in your message.

17. Our Commitment to Privacy

At Zorqavi, we recognize that responsible handling of personal information is essential to building customer trust. We aim to collect only information relevant to our business needs, use it for appropriate purposes, work with service providers responsibly, and respect applicable privacy rights.

Thank you for trusting Zorqavi when shopping for outdoor umbrellas. We appreciate your business and remain committed to providing a transparent and convenient online shopping experience while treating your personal information with care.

Zorqavi – Your Outdoor Comfort, Our Commitment.