Shipping policy

At Zorqavi, we are committed to providing our customers with a smooth, reliable, and convenient shopping experience. We understand how important it is to receive your order on time, and we work to process and dispatch orders efficiently so you can enjoy your Outdoor Umbrellas as soon as possible.

This Shipping Policy explains our shipping procedures, order handling times, estimated delivery periods, and other important information regarding orders placed through Zorqavi.

By placing an order on our website, you acknowledge that you have read and understood the terms outlined in this policy.

1. Free Shipping

At Zorqavi, we are pleased to offer free shipping on all eligible orders. We aim to make shopping for Outdoor Umbrellas simple and convenient without adding standard shipping charges at checkout.

  • Shipping Cost: Free

  • Handling Time: 1–2 business days

  • Transit Time: 3–5 business days after dispatch

  • Estimated Total Delivery Time: 5–8 business days

The estimated delivery period begins after an order has been successfully placed and includes order handling and transportation time. Delivery estimates are provided for planning purposes and may vary depending on the delivery address, carrier operations, public holidays, weather conditions, and other circumstances beyond our control.

Any applicable shipping terms or exceptions will be communicated to customers where relevant.

2. Order Processing and Handling Time

Orders placed with Zorqavi generally require 1–2 business days for handling and processing before dispatch.

During this period, we prepare the order for shipment, verify the order details, and coordinate dispatch. Orders are processed during normal business operations, excluding weekends and applicable public holidays.

Please note the following:

  • Orders are generally processed within 1–2 business days.

  • Orders placed on weekends or public holidays may begin processing on the next business day.

  • Incorrect, incomplete, or missing delivery information may delay processing.

  • During periods of high order volume, processing may occasionally take longer than expected.

We make reasonable efforts to process every order promptly and accurately. However, an order confirmation does not necessarily mean that the order has already been dispatched.

3. Shipping and Transit Time

Once your order has been processed and dispatched, the estimated transit time is 3–5 business days.

Transit time refers to the period during which the shipment travels from the dispatch point to the delivery address provided at checkout.

Our estimated delivery schedule is as follows:

Shipping Stage Estimated Time
Order handling and processing 1–2 business days
Shipping transit after dispatch 3–5 business days
Total estimated delivery time 5–8 business days
Standard shipping charge Free

These timelines are estimates rather than guaranteed delivery dates. Actual delivery times may vary due to the destination, carrier schedules, operational disruptions, or other unforeseen circumstances.

Zorqavi will make reasonable efforts to ensure orders are processed and shipped within the stated timeframes.

4. Delivery Address and Customer Responsibility

Customers are responsible for providing accurate and complete shipping information when placing an order with Zorqavi.

Please carefully review the following details before submitting your order:

  • Full name of the recipient

  • Complete street address

  • City, state, and ZIP or postal code

  • Valid contact telephone number

  • Any additional delivery instructions required to locate the address

Zorqavi cannot guarantee successful or timely delivery when incorrect or incomplete information is provided. If you notice an error in your shipping address, contact our support team as soon as possible.

We will try to accommodate address changes before an order is dispatched, but changes cannot be guaranteed once the order has entered the shipping process.

Additional delivery attempts, address corrections, or reshipping arrangements may depend on the carrier and the circumstances of the shipment.

5. Cash on Delivery (COD)

Zorqavi currently accepts Cash on Delivery (COD) only.

This means customers pay for their order in cash when it is delivered, subject to the delivery service available for their address.

Please keep the order amount ready when the delivery representative arrives. To help ensure a smooth delivery experience:

  • Confirm that your contact details are correct.

  • Keep your phone available for delivery-related calls.

  • Ensure that someone is available at the delivery address to receive the order and make payment.

  • Review the order details before accepting delivery.

If a delivery cannot be completed because the recipient is unavailable or payment cannot be collected, the carrier may attempt delivery again or return the shipment according to its procedures.

6. Tracking Your Order

Once tracking information is available for your shipment, you may use the tracking details provided by Zorqavi or the applicable shipping carrier to check the status of your order.

Tracking information may not appear immediately after dispatch. Some carriers require additional time to register a shipment or update tracking events in their systems.

If you have not received tracking information or need assistance with your order, please contact our customer support team:

  • Email: hussainali54228500@gmail.com

  • Phone: +1 303-449-3774

When contacting us, please include your order number and the name used when placing the order so we can help identify your purchase.

7. Delayed Shipments

Although Zorqavi aims to meet its estimated delivery times, occasional delays may occur because of circumstances outside our reasonable control, including:

  • Severe weather conditions

  • Public holidays and peak shopping periods

  • Carrier service interruptions

  • Transportation or logistical disruptions

  • Incorrect or incomplete delivery information

  • Unexpected operational delays

  • Events affecting access to the delivery location

If your order has not arrived within the estimated delivery window, please contact us with your order details. We will make reasonable efforts to review the shipment status and help you determine the appropriate next steps.

A delivery estimate is not a guarantee, and delays do not automatically mean that an order has been lost. We encourage customers to contact us if tracking information remains unchanged for an extended period or the shipment appears to be experiencing a problem.

8. Failed Delivery Attempts and Undeliverable Packages

A delivery may be unsuccessful if the recipient is unavailable, the address is incorrect, access to the property is restricted, or the carrier cannot complete the delivery for another reason.

If a package is returned to us as undeliverable, Zorqavi will review the circumstances and contact the customer where possible to discuss available options.

Depending on the situation, the available options may include correcting the address, arranging another delivery attempt, or handling the order in accordance with our applicable return and refund terms.

Any additional delivery charges, if applicable and legally permitted, will be communicated before an arrangement is confirmed.

9. Damaged, Missing, or Incorrect Items

We take care to prepare orders for shipment, but we understand that problems can occasionally occur during transportation or delivery.

If your Outdoor Umbrella arrives damaged, you receive an incorrect item, or part of your order appears to be missing, please contact Zorqavi as soon as reasonably possible.

To help us investigate, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and its packaging, where applicable

  • Any relevant delivery or tracking information

We will review the information and work with you to determine an appropriate resolution in accordance with our Return and Refund Policy and applicable consumer protection laws.

Please retain the packaging and affected items until the issue has been reviewed, if reasonably possible.

10. Order Cancellations and Changes

If you need to cancel an order or update your delivery information, please contact Zorqavi as soon as possible after placing your order.

We will try to accommodate reasonable requests before dispatch. However, once an order has been processed or handed over to the shipping carrier, cancellation or modification may no longer be possible.

If an order has already been dispatched, you may need to follow the applicable return procedure after delivery, subject to our Return and Refund Policy and applicable law.

11. Returns and Refunds Related to Shipping

Zorqavi offers a return and refund window of 14 business days, subject to the eligibility requirements and procedures described in our Return and Refund Policy.

Approved refunds are generally processed within approximately 3 days after the relevant return or refund has been reviewed and approved. The time required for a refund to be completed may depend on the circumstances of the order and the applicable refund procedure.

Because our store accepts Cash on Delivery only, customers should contact our support team for instructions regarding the refund method and any information required to complete an approved refund.

Please review our separate Return and Refund Policy for full details about eligibility, return procedures, and refund handling.

12. Shipping Restrictions and Service Availability

Shipping availability may depend on the destination, carrier coverage, and applicable shipping restrictions.

If we are unable to fulfill an order for a particular destination, or if a significant shipping issue affects your order, Zorqavi will make reasonable efforts to communicate the issue and explain the available options.

We reserve the right to review orders that contain incomplete shipping information or that cannot be fulfilled through our available delivery services.

13. Changes to This Shipping Policy

Zorqavi may update this Shipping Policy from time to time to reflect changes in our business operations, shipping arrangements, customer service procedures, or applicable legal requirements.

Any revised version will be published on our website with an updated revision date. The policy in effect at the time of your order will generally apply, subject to applicable law and any terms communicated to you regarding that order.

We encourage customers to review this page periodically to stay informed about our shipping procedures.

14. Contact Us

If you have questions about our Shipping Policy, need help tracking an order, or require assistance with a delivery issue, please contact Zorqavi using the details below.

Store Name: Zorqavi
Email: hussainali54228500@gmail.com
Phone: +1 303-449-3774
Business Address: 1303 Pearl St, Boulder, CO 80302, United States

Our support team will make reasonable efforts to assist with your inquiry and provide relevant information about your order.

Our Commitment

At Zorqavi, our goal is to make shopping for Outdoor Umbrellas straightforward, convenient, and dependable. With free shipping, a handling period of 1–2 business days, an estimated transit period of 3–5 business days, and a total estimated delivery window of 5–8 business days, we strive to provide a clear and reliable shopping experience.

Thank you for choosing Zorqavi. We appreciate your trust and look forward to serving you.