Terms of service

Welcome to Zorqavi. These Terms & Conditions govern your access to and use of our website, online store, products, and related services. By visiting our website, browsing our products, or placing an order, you agree to comply with these terms and any applicable policies referenced herein.

Zorqavi specializes in outdoor umbrellas and aims to provide customers with a convenient and transparent online shopping experience. Please read these Terms & Conditions carefully before using our website or purchasing any product.

If you do not agree with these terms, you should discontinue use of our website. Nothing in these Terms & Conditions is intended to exclude, restrict, or override any consumer rights that cannot legally be excluded or restricted under applicable law.

2. Business Information

This website is operated under the trade name Zorqavi.

Our contact information is provided below:

  • Trade Name: Zorqavi

  • Phone Number: +1 303-449-3774

  • Email Address: hussainali54228500@gmail.com

  • Business Address: 1303 Pearl St, Boulder, CO 80302, United States

Customers may contact us using these details for questions about products, orders, shipping, returns, refunds, or other matters relating to our services.

3. Eligibility and Website Use

By using the Zorqavi website, you confirm that you are legally permitted to enter into a purchase agreement under the laws applicable to you.

You agree to use our website for lawful purposes and in a manner that does not interfere with the operation, security, or availability of our services.

You must not:

  • Use our website for fraudulent, unlawful, or misleading purposes.

  • Submit false, inaccurate, or misleading order information.

  • Attempt to gain unauthorized access to our website or systems.

  • Interfere with website functionality or other customers' use of the store.

  • Introduce malicious code, harmful software, or other damaging material.

  • Copy, exploit, or misuse website content in violation of applicable laws or intellectual property rights.

Zorqavi may take reasonable and lawful steps to address misuse, protect customers, and maintain the security and reliability of our website.

4. Products and Product Information

Zorqavi specializes in outdoor umbrellas intended for various outdoor environments, such as gardens, patios, terraces, and other suitable spaces.

We make reasonable efforts to present product descriptions, photographs, specifications, dimensions, features, and other information as accurately as possible. However, certain variations may occur because of screen settings, lighting conditions, manufacturing differences, or updates to product information.

Customers are responsible for reviewing product details before purchasing, including:

  • Product dimensions and coverage.

  • Materials and construction.

  • Color and design.

  • Installation and mounting requirements.

  • Included accessories and components.

  • Product care instructions and weather limitations.

  • Any other specifications relevant to the intended use.

Please do not assume that an accessory, mounting base, or additional component is included unless the product listing specifically states so.

If you have questions about a product, contact Zorqavi before placing your order.

5. Product Availability

Product availability may change without notice. Although we aim to keep our website information accurate, we cannot guarantee that every product will always be available for purchase.

If a product becomes unavailable after an order has been submitted, we will take reasonable steps to contact the customer and explain the available options, which may include cancellation and an applicable refund.

We reserve the right to correct genuine listing errors or discontinue products, subject to applicable law and any existing contractual obligations.

6. Pricing and Order Information

Product prices and applicable charges will be displayed during the shopping and checkout process.

Before placing an order with Zorqavi, please review the selected product, quantity, delivery details, and total amount payable.

We offer free shipping on eligible orders. Any other applicable charges, if any, will be disclosed during checkout as required by law.

We aim to maintain accurate prices and product information. If a genuine pricing or listing error is discovered, we will take reasonable steps to address it and communicate with affected customers where appropriate.

Nothing in this section permits us to disregard an order or contractual obligation where doing so would violate applicable law.

7. Order Placement and Acceptance

When you submit an order through Zorqavi, you are requesting to purchase the selected products under the terms displayed at checkout.

Submitting an order does not necessarily mean that the order has been fully processed or dispatched. Order confirmation, verification, availability, and other applicable steps may affect its progress.

We may need to contact you to verify order details, correct incomplete information, or clarify delivery arrangements.

Where legally permitted, we may decline or cancel an order for legitimate reasons, such as product unavailability, a genuine pricing error, suspected fraud, or an inability to complete delivery. If an order is cancelled after payment has been collected, any refund due will be handled in accordance with applicable law.

8. Payment Terms

Zorqavi currently accepts Cash on Delivery (COD) only.

Customers place their orders online and pay the applicable amount when their order is delivered, subject to the delivery provider's collection arrangements.

At present, we do not accept online credit card payments, debit card payments, digital wallets, or other advance payment methods through our store's checkout.

By placing an order, you agree to provide accurate contact and delivery information and to pay the confirmed order amount when the order is delivered.

Please review the order summary carefully before confirming your purchase. If you have a payment-related question, contact our customer support team.

9. Shipping and Delivery Policy

Zorqavi offers free shipping on eligible orders. Our estimated delivery schedule is:

  • Handling Time: 1–2 business days.

  • Transit Time: 3–5 business days after dispatch.

  • Estimated Total Delivery Time: 5–8 business days.

The total delivery estimate includes handling and transit time. These timeframes are estimates and are not guaranteed delivery dates.

Delivery may be affected by circumstances such as carrier delays, public holidays, weather conditions, incorrect addresses, or other events outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and a valid contact number. If delivery information needs to be corrected, please contact us as soon as possible. Changes may not be possible after dispatch.

For additional information, please review our Shipping Policy.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact Zorqavi promptly.

We will review your request and determine whether it can be accommodated based on the current status of your order.

Order changes may not be possible after processing or dispatch. If an order has already been shipped, you may need to follow the applicable return procedure instead.

Any cancellation, return, or refund will be handled in accordance with our published policies and applicable legal requirements. Nothing in these terms limits a cancellation right that is provided by law.

11. Returns and Refunds

Zorqavi offers free returns and refunds within 14 business days, subject to applicable return conditions and eligibility requirements.

If you wish to return a product, please contact our customer support team before sending the item back. We will explain the appropriate procedure and provide any necessary instructions.

Our standard refund-processing time is approximately 3 days after a refund has been approved. Additional time may be required for a refund to be completed, depending on the circumstances and the method used to arrange it.

Customers should provide accurate order information when requesting a return or refund. If an item arrives damaged, defective, or incorrect, please notify us promptly and provide relevant details or photographs where appropriate.

For full information about eligibility and procedures, please refer to our Return & Refund Policy.

Nothing in this section removes any rights or remedies available to customers under applicable consumer protection law.

12. Customer Responsibilities

When shopping with Zorqavi, you agree to:

  • Provide accurate and complete information during checkout.

  • Review product specifications before placing an order.

  • Ensure that your selected product is suitable for your intended use.

  • Keep your contact and delivery details accurate.

  • Pay the applicable Cash on Delivery amount when receiving your order.

  • Follow the product's installation, maintenance, and safety instructions.

  • Contact our support team promptly if a problem arises with your order.

Customers should take reasonable precautions when installing and using outdoor umbrellas, including securing the product appropriately and following the manufacturer's weather and safety recommendations.

13. Product Safety and Proper Use

Outdoor umbrellas must be installed, secured, maintained, and used according to the instructions provided with the relevant product.

Customers should consider the dimensions of their outdoor space, the suitability of the mounting arrangement, and the manufacturer's stated weather limitations before using an umbrella.

Unless the product specifications expressly state otherwise, an outdoor umbrella should not be assumed to be safe for use during strong winds, storms, or severe weather.

Zorqavi is not responsible for harm or damage resulting from improper installation, misuse, unauthorized modification, or failure to follow applicable product instructions, except to the extent that liability cannot lawfully be excluded or limited.

14. Intellectual Property

Unless otherwise indicated, the content displayed on the Zorqavi website, including text, branding, graphics, design elements, and other original materials, may be protected by intellectual property laws.

You may browse our website and use its content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, or commercially exploit protected website content without appropriate authorization, except where permitted by law.

Product names, photographs, trademarks, and other materials belonging to third parties remain the property of their respective owners.

15. Third-Party Services and Links

Our website may use or link to third-party services that support ecommerce operations, shipping, analytics, or other business functions.

Third-party services may be governed by their own terms and privacy policies. Zorqavi does not control every aspect of external services and is not responsible for independent websites or services beyond the extent required by applicable law.

Customers should review relevant third-party terms before using an external service or providing information directly to that service.

16. Privacy and Personal Information

When you use the Zorqavi website or place an order, certain personal information may be collected and processed to operate our store, fulfill purchases, coordinate delivery, manage Cash on Delivery orders, respond to customer inquiries, and meet legal obligations.

We aim to handle personal information responsibly and apply appropriate safeguards, subject to the capabilities of our service providers and applicable legal requirements.

For more information about the information we collect, how we use it, and the choices available to you, please review our Privacy Policy.

17. Limitation of Liability

To the extent permitted by applicable law, Zorqavi will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

We do not guarantee that our website will always be uninterrupted, error-free, or available without technical issues.

Nothing in these terms excludes or limits liability for fraud, intentional misconduct, negligence where such limitation is prohibited, personal injury or death where liability cannot lawfully be excluded, or any other liability that applicable law does not permit us to exclude or limit.

These terms do not affect mandatory consumer rights, statutory warranties, or other protections that apply to your purchase.

18. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs arising from your unlawful misuse of our website, violation of these terms, or infringement of another party's rights.

This provision does not require you to indemnify Zorqavi for matters caused by our own unlawful conduct or for liabilities that cannot legally be transferred to you.

19. Force Majeure and Events Beyond Our Control

Zorqavi may experience delays or interruptions caused by circumstances beyond our reasonable control, including severe weather, natural disasters, transportation disruptions, public emergencies, labor interruptions, or failures of essential third-party services.

Where such events affect an order, we will make reasonable efforts to address the situation and communicate relevant information when appropriate.

This section does not remove any refund, cancellation, or other rights that customers may have under applicable law.

20. Governing Law and Consumer Rights

These Terms & Conditions are subject to the laws applicable to the relevant transaction and any mandatory consumer protection rules that apply to the customer.

Nothing in these terms is intended to deprive a customer of mandatory legal protections available in their place of residence or to prevent access to a court or dispute-resolution process where such access is protected by law.

Where a governing law or jurisdiction clause is required for our business, Zorqavi will apply it only to the extent legally appropriate.

21. Changes to These Terms & Conditions

Zorqavi may update these Terms & Conditions from time to time to reflect changes in our products, website operations, business practices, or legal obligations.

Revised terms will be published on this page with an updated “Last Updated” date. Where required by law, we will provide additional notice or obtain consent before applying material changes.

We encourage customers to review these terms periodically. Changes will apply as permitted by applicable law and will not retroactively remove rights that customers are legally entitled to retain.

22. Contact Information

If you have questions about these Terms & Conditions, our outdoor umbrellas, payment arrangements, shipping procedures, or other store policies, please contact Zorqavi.

Trade Name: Zorqavi

Phone Number: +1 303-449-3774

Email Address: hussainali54228500@gmail.com

Business Address: 1303 Pearl St, Boulder, CO 80302, United States

When contacting us about an existing order, please provide your order number and a brief description of your concern so we can assist you efficiently.

23. Acknowledgment

By accessing or using our website and placing an order, you acknowledge that you have had the opportunity to review these Terms & Conditions and the related store policies.

At Zorqavi, we aim to provide a transparent and convenient shopping experience through clear product information, straightforward Cash on Delivery arrangements, free shipping on eligible orders, and customer support.

Thank you for choosing Zorqavi for your outdoor umbrella needs. We appreciate your trust and look forward to serving you.

Zorqavi – Your Outdoor Comfort, Our Commitment.