Refund policy

At Zorqavi, customer satisfaction is important to us. We want you to feel confident when shopping for outdoor umbrellas through our online store. This Return & Refund Policy explains the conditions for requesting a return, how to contact our team, the process for reviewing your request, and the timeframe for processing approved refunds.

We understand that there may be circumstances in which you need to return a purchase. Our goal is to make the process clear, convenient, and fair while ensuring that each request is handled consistently.

By placing an order with Zorqavi, you acknowledge that you have had the opportunity to review this policy. Nothing in this policy is intended to restrict any consumer rights or remedies that cannot legally be excluded under applicable law.

2. Return and Refund Period

Zorqavi offers a return and refund period of 14 business days, subject to the conditions described in this policy and any mandatory rights provided by applicable law.

If you wish to return an item, please contact our customer support team as soon as possible and within the applicable return period.

When contacting us, please provide your order number, the name of the product, and the reason for your request. Our team will review your inquiry and explain the next steps.

Business days generally exclude weekends and public holidays. Any statutory return or cancellation period that applies to your purchase will be respected where required by law.

3. Free Returns

At Zorqavi, we offer free returns within the applicable 14-business-day return period, subject to our return procedure and eligibility requirements.

Please contact us before sending an item back. Our team will provide the appropriate instructions and explain how to proceed with your return.

To avoid delays, please do not send a product to an unconfirmed address or arrange a return independently before receiving instructions from our support team.

If a return involves a damaged, defective, incorrect, or otherwise non-conforming product, please explain the issue when contacting us so we can assess the request appropriately.

4. Eligibility for Returns

To help us review your return request, please ensure that the following information and conditions are considered:

• Order Verification: You should be able to provide your order number or other reasonable proof of purchase.

• Return Period: Contact us within the applicable 14-business-day return window, unless a different period is required by law.

• Product Identification: Clearly identify the outdoor umbrella or other item you wish to return.

• Product Condition: Where reasonably possible, keep the product and its accessories in their original condition and retain the original packaging.

• Return Instructions: Follow the return instructions provided by our customer support team.

• Reason for Return: Explain whether the return is due to a change of mind, a product issue, damage, or an incorrect item.

Eligibility will be assessed fairly in accordance with this policy and applicable law. Original packaging or product condition requirements will not be used to deny a mandatory legal right where such denial is prohibited.

5. Items That Arrive Damaged, Defective, or Incorrect

If your order from Zorqavi arrives damaged, defective, incomplete, or different from the product you ordered, please contact us promptly after receiving it.

To help us assess the issue, please provide:

1. Your order number.

2. A description of the problem.

3. Clear photographs of the product and any visible damage, where possible.

4. Photographs of the packaging or shipping label, if relevant.

5. Any other information reasonably needed to understand the issue.

Our team will review the information and explain the available next steps. Depending on the circumstances and applicable law, an appropriate resolution may include a return, replacement, refund, or another remedy.

Please retain the product and relevant packaging until you receive instructions from our support team, unless doing so would be unsafe.

6. How to Request a Return

We aim to make the return process at Zorqavi straightforward. Please follow these steps.

Step 1: Contact Customer Support

Email us at hussainali54228500@gmail.com or call +1 303-449-3774. State that you would like to request a return or refund.

Step 2: Provide Your Order Details

Include your order number, the product name, the date you received the item, and a brief explanation of why you wish to return it.

Step 3: Submit Supporting Information

If your item is damaged, defective, or incorrect, include clear photographs or other relevant information to help us assess the request.

Step 4: Wait for Return Instructions

Our support team will review your request and explain the appropriate return procedure, including the authorized return arrangements.

Step 5: Follow the Approved Procedure

Follow the instructions provided by our team and retain any return confirmation or tracking information available to you.

Step 6: Return Review and Resolution

After the returned item or supporting information has been reviewed, we will communicate the outcome of your request and explain any approved refund or other resolution.

7. Refund Policy

Zorqavi offers refunds for eligible returns within the applicable return period, subject to this policy and applicable consumer protection laws.

A refund may be considered when, for example:

• A return has been approved under our return policy.

• A product arrives damaged or defective.

• The wrong product has been delivered.

• An order cannot be fulfilled and a refund is due.

• Another circumstance qualifies for a refund under applicable law.

Our team will assess each request based on the relevant order details and circumstances. If we approve your refund, we will communicate the amount and explain the refund arrangements.

We will not use this policy to deny a refund or other remedy required by law.

8. Refund Processing Time

Once a refund has been approved, Zorqavi allows approximately 3 days for refund processing.

This timeframe refers to our standard processing period after approval. The time needed to complete a refund may vary depending on the circumstances, the refund arrangement, and any relevant third-party service involved.

We will make reasonable efforts to communicate the status of your refund and advise you if additional information is required.

If you have questions about an approved refund, please contact our support team with your order number and refund details.

9. Refunds for Cash on Delivery Orders

Zorqavi currently accepts Cash on Delivery (COD) only. Customers pay for their orders when they are delivered under the applicable delivery arrangements.

If you qualify for a refund on a Cash on Delivery order, please contact our customer support team for instructions.

Because the original payment is collected at delivery, our team will explain the appropriate refund arrangement for your approved request. We may need to verify your order details and obtain the information reasonably required to arrange the refund.

Please do not assume that a refund has been completed until you receive confirmation from Zorqavi.

We will handle approved refunds in accordance with our stated processing timeframe and any applicable legal requirements.

10. Order Cancellations

If you wish to cancel an order before it is dispatched, contact Zorqavi as soon as possible.

We will review your request and determine whether cancellation is still possible. Orders that have already entered processing or have been dispatched may not be eligible for cancellation through the same procedure, and a return request may be necessary instead.

Where an order cannot be fulfilled or a refund is otherwise required, we will communicate the available options and process any refund due in accordance with applicable law.

Nothing in this section limits a cancellation right that you may have under mandatory consumer protection laws.

11. Return Shipping and Related Costs

Zorqavi offers free returns under the applicable return policy.

Please contact our support team before returning an item so we can confirm the return procedure and explain the shipping arrangements.

If your item is damaged, defective, incorrect, or does not conform to the order, please clearly describe the issue when contacting us. We will assess the request and provide an appropriate resolution consistent with our policy and applicable law.

Do not incur unexpected return-shipping costs without first contacting us for instructions, unless you need to take action to preserve a legal right or comply with applicable law.

12. Exchanges and Replacement Requests

If you receive a damaged, defective, or incorrect outdoor umbrella, contact Zorqavi to discuss the available options.

Depending on product availability, the nature of the issue, and applicable law, we may offer a replacement, return, refund, or another appropriate remedy.

A replacement is not guaranteed in every circumstance, particularly where the product is unavailable. If a replacement cannot be provided and a refund or other remedy is required, we will explain the available options.

Please provide your order details and supporting photographs, where relevant, to help us assess your request.

13. Products Damaged After Delivery

Customers should follow the product's installation, maintenance, storage, and safety instructions.

If an item is damaged after delivery, please contact Zorqavi and explain what happened. We will review the available information and determine whether the matter falls within this return policy, any applicable warranty, or another available remedy.

Damage resulting from misuse, improper installation, unauthorized modification, or failure to follow product instructions may affect eligibility for a voluntary return or replacement, subject to applicable law and any mandatory consumer rights.

14. Communication During the Return Process

We aim to handle return and refund requests fairly and efficiently. To help us provide timely assistance, customers should provide accurate information and respond to reasonable requests for clarification.

Please retain relevant order confirmations, photographs, correspondence, and return documentation until the matter is resolved.

If you have not received an update about your request, you may contact our customer support team with your order number. We will review the available information and provide an update as reasonably possible.

15. Contact Information for Returns and Refunds

If you have questions about this policy or need to start a return or refund request, please contact Zorqavi using the following details.

Trade Name: Zorqavi

Phone Number: +1 303-449-3774

Email Address: hussainali54228500@gmail.com

Business Address: 1303 Pearl St, Boulder, CO 80302, United States

Recommended Email Subject: Return or Refund Request – Order Number

For faster assistance, include your order number, the product name, and a brief explanation of your request. Please do not send passwords or unnecessary sensitive financial information.

16. Changes to This Return & Refund Policy

Zorqavi may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, return procedures, or legal obligations.

Any revised policy will be published on this page with an updated “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for relevant changes.

We encourage customers to review this page before making a purchase. Changes will apply only as permitted by applicable law and will not remove rights that customers are legally entitled to retain.

17. Our Commitment to Customer Satisfaction

At Zorqavi, we understand that a clear return and refund process helps customers shop with confidence. We aim to review requests fairly, communicate our decisions clearly, and provide reasonable assistance when a problem arises.

We appreciate the trust you place in our business and are committed to making your experience with our outdoor umbrella store as convenient and transparent as possible.

Thank you for choosing Zorqavi.

Zorqavi – Your Outdoor Comfort, Our Commitment.